Etiquette & Cancellation Fee
For the comfort and safety of all our guests, please adhere to the following:
Turn off cellular phones, laptops and pagers prior to entering the spa.
- At no time are pets allowed in the spa unless they are a certified medical service animal with proof of documentation.
- While we understand that you may have childcare issue(s), it is not appropriate to bring your child under the age of 12 to your appointment as they may be distracting to other clients receiving treatments. They may not be left unattended under ANY circumstance for liability issues. You will need to reschedule your appointment should your child(ren) under the age of 12 come with you to the spa.
Your provider may terminate the service, without refund, if inappropriate language or actions occur.
Every effort is made to accommodate your request to see specific staff members but we cannot guarantee that you will see the same provider for all treatments.
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
If you need to cancel your appointment, please allow 24 hours to notify us of the cancellation. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged a $50.00 cancellation fee for your appointment. This amount must be paid prior to your next scheduled appointment if we are unable to charge the card on file.
Anyone who either forgets or consciously chooses to forgo his or her appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment. Members who no-show will forfeit that appointment type for the current month.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. We may need to reschedule your appointment to another time to safely complete your treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.